For current restrictions please follow this link The Chartered Society of Physiotherapy (csp.org.uk)
COVID-19 – CLINIC MEASURES
Anti-viral hand gel will be provided at the entrance to Ashdown House and again in the clinic itself. We politely ask that you use this on entering and exiting the building.
Toilets have been specifically allocated for visitor use at the business park, however we ask that usage is kept to a minimum where possible.
Masks will continue to be in use at the clinic by treating therapist, we politely request that patients all wear a mask unless medically exempt.
Linen will not be used at the clinic, that is no pillows or coverings on the treatment plinth. If you are attending for sports massage we request that patients bring their own linen.
Arrivals, we ask that patients do not attend any more than 5 minutes before the appointment time and once present please call the clinic to be allowed access, as all entry building points will be controlled. If you do not have a mobile phone, then we will have a staff member come to the rear door of Ashdown House (located behind the clinic rooms) at your scheduled appointment time to admit you.
Only patients (and their appointment chaperone if essential) will be allowed into the building.
Cleaning of the clinic will take place between each appointment, appointments are staggered to allow ventilation of the room and cleaning. A further deep clean is conducted at the end of each day.
Payment where possible will be taken by card to further minimise contact.
Cancellation/Postponement of appointments. We ask that 48 hours’ notice is given due to restricted clinic capacity. This is working days’ notice, i.e. Monday – Friday. Unfortunately, any cancellations/postponements inside of this timeframe will be fully charged.
We understand that some of the measures taken because of COVID-19 will offer a somewhat different experience for those of you that have attended the clinic previously. These measures are in place to protect both you the patient, and the therapist. All measures that we have implemented are in line with our governing body guidelines (www.csp.org.uk).
We appreciate your patience as we endeavour to resume our services, in the best way possible, during these unprecedented times.
Please keep safe.
Conwy Physio Clinic