We are open!
Clinic News/Covid-19 update/Sports massage update
CLINIC NEWS: We have moved on the business park, from Connaught House to Ashdown House - larger rooms allowing for additional rehab equipment
COVID-19 UPDATE: We remain open for physiotherapy, with COVID-19 operation measures in place (see below)
SPORTS MASSAGE UPDATE: We are now taking bookings for sports massage
Anti-viral hand gel will be provided at the entrance to Ashdown House and again in the clinic itself. We politely ask that you use this on entering and exiting the building.
Toilets have been specifically allocated for visitor use at the business park, however we ask that usage is kept to a minimum where possible.
PPE will be worn by myself – gloves and apron per patient use and a mask per session (am and pm clinics). You are welcome to wear your own mask when you visit the clinic.
Linen will not be used at the clinic, that is no pillows or coverings on the treatment plinth.
Arrivals, we ask that patients do not attend the building any more than 5 minutes before the appointment time and once present please call the clinic to be allowed access, as all entry building points will be controlled. If you do not have a mobile phone, then we will have a staff member come to the rear door of Ashdown House (located behind the clinic rooms) at your scheduled appointment time to admit you.
Only patients (and their appointment chaperone if essential) will be allowed into the building.
Cleaning of the clinic will take place between each appointment and a further deep clean at the end of each day. Communal areas – corridors, toilets etc are being cleaned regularly by the building management company Martrust Limited.
Payment will be taken remotely at the point of your telephone triage to further minimise contact.
Cancellation/Postponement of appointments. We ask that 48 hours’ notice is given due to restricted clinic capacity. This is working days’ notice, i.e. Monday – Friday. Unfortunately, any cancellations/postponements inside of this timeframe will be fully charged.
We understand that some of the measures taken because of COVID-19 will offer a somewhat different experience for those of you that have attended the clinic previously. These measures are in place to protect both you the patient, and the therapist. All measures that we have implemented are in line with our governing body guidelines (www.csp.org.uk).
We appreciate your patience as we endeavour to resume our services, in the best way possible, during these unprecedented times.
Please keep safe.
Conwy Physio Clinic